Editorial Notes
References in Text
The date of enactment of the FAA Reauthorization Act of 2018, referred to in subsec. (c), is the date of enactment of Pub. L. 115–254, which was approved Oct. 5, 2018.
Amendments
2024—Pub. L. 118–63, § 510(b)(1), transferred section 434 of Pub. L. 115–254 to this chapter, renumbered it as this section, and amended style of section catchline. See Codification note above.
Subsec. (a). Pub. L. 118–63, § 510(b)(2)(A), substituted “section 41705” for “the section 41705 of title 49, United States Code”.
Subsec. (c). Pub. L. 118–63, § 510(b)(2)(B), substituted “the date of enactment of the FAA Reauthorization Act of 2018” for “the date of the enactment of this Act”.
Subsec. (f). Pub. L. 118–63, § 510(b)(2)(C), substituted “ensure that employees” for “ensure employees”.
Statutory Notes and Related Subsidiaries
Improved Training Standards for Assisting Passengers Who Use Wheelchairs
Pub. L. 118–63, title V, § 542, May 16, 2024, 138 Stat. 1201, provided that:
“(a) Rulemaking.—
Not later than 6 months after the date of enactment of this Act [May 16, 2024], the Secretary [of Transportation] shall issue a notice of proposed rulemaking to develop requirements for minimum training standards for airline personnel or contractors who assist wheelchair users who board or deplane using an aisle chair or other boarding device.
“(b) Requirements.—The training standards developed under subsection (a) shall require, at a minimum, that airline personnel or contractors who assist passengers who use wheelchairs who board or deplane using an aisle chair or other boarding device—
“(1) before being allowed to assist a passenger using an aisle chair or other boarding device to board or deplane, be able to successfully demonstrate skills (during hands-on training sessions) on—
“(A)
how to safely use the aisle chair, or other boarding device, including the use of all straps, brakes, and other safety features;
“(B)
how to assist in the transfer of passengers to and from their wheelchair, the aisle chair, and the
aircraft’s passenger seat, either by physically lifting the passenger or deploying a mechanical device for the lift or transfer; and
“(C)
how to effectively communicate with, and take instruction from, the passenger;
“(2)
are trained regarding the availability of accessible lavatories and on-board wheelchairs and the right of a qualified individual with a disability to request an on-board wheelchair; and
“(3)
complete refresher training within 18 months of an initial training and be recertified on the job every 18 months thereafter by a relevant superior in order to remain qualified for providing aisle chair assistance.
“(c) Considerations.—In conducting the rulemaking under subsection (a), the Secretary shall consider, at a minimum—
“(1)
whether to require
air carriers and
foreign air carriers to partner with national disability organizations and disabled veterans organizations representing individuals with disabilities who use wheelchairs and scooters in developing, administering, and auditing training;
“(2)
whether to require
air carriers and
foreign air carriers to use a lift device, instead of an aisle chair, to board and deplane passengers with mobility disabilities; and
“(3)
whether individuals able to provide boarding and deplaning assistance for passengers with limited or no mobility should receive training incorporating procedures from medical professionals on how to properly lift these passengers.
“(d) Final Rule.—
Not later than 12 months after the date of enactment of this Act, the Secretary shall issue a final rule pursuant to the rulemaking conducted under this section.
Training Standards for Stowage of Wheelchairs and Scooters
Pub. L. 118–63, title V, § 543, May 16, 2024, 138 Stat. 1202, provided that:
“(a) Rulemaking.—
Not later than 6 months after the date of enactment of this Act [
May 16, 2024], the Secretary [of Transportation] shall issue a notice of proposed rulemaking to develop minimum training standards related to stowage of wheelchairs and scooters used by passengers with disabilities on
aircraft.
“(b) Requirements.—The training standards developed under subsection (a) shall require, at a minimum, that personnel and contractors of air carriers and foreign air carriers who stow wheelchairs and scooters on aircraft—
“(1) before being allowed to handle or stow a wheelchair or scooter, be able to successfully demonstrate skills (during hands-on training sessions) on—
“(A)
how to properly handle and configure, at a minimum, the most commonly used power and manual wheelchairs and scooters for stowage on each
aircraft type operated by the
air carrier or
foreign air carrier;
“(B)
how to properly review any wheelchair or scooter information provided by the passenger or the wheelchair or scooter manufacturer; and
“(C)
how to properly load, secure, and unload wheelchairs and scooters, including how to use any specialized equipment for loading or unloading, on each
aircraft type operated by the
air carrier or
foreign air carrier; and
“(2)
complete refresher training within 18 months of an initial training and be recertified on the job every 18 months thereafter by a relevant superior in order to remain qualified for handling and stowing wheelchairs and scooters.
“(c) Considerations.—
In conducting the rulemaking under subsection (a), the Secretary shall consider, at a minimum, whether to require
air carriers and
foreign air carriers to partner with wheelchair or scooter manufacturers, national disability and disabled veterans organizations representing individuals who use wheelchairs and scooters, and
aircraft manufacturers, in developing, administering, and auditing training.
“(d) Final Rule.—
Not later than 12 months after the date of enactment of this Act, the Secretary shall issue a final rule pursuant to the rulemaking conducted under this section.
Mobility Aids on Board Improve Lives and Empower All
Pub. L. 118–63, title V, § 544, May 16, 2024, 138 Stat. 1203, provided that:
“(a) Publication of Cargo Hold Dimensions.—
“(1) In general.—
Not later than 2 years after the date of enactment of this Act [
May 16, 2024], the Secretary [of Transportation] shall require
air carriers to publish in a prominent and easily accessible place on the public website of the
air carrier, information describing the relevant dimensions and other characteristics of the
cargo holds of all
aircraft types operated by the
air carrier, including the dimensions of the
cargo hold entry, that would limit the size, weight, and allowable type of
cargo.
“(2) Proprietary information.—
The Secretary shall allow an
air carrier to protect the confidentiality of any trade secret or proprietary information submitted in accordance with paragraph (1), as appropriate.
“(b) Refund Required for Individual Traveling With Wheelchair.—
In the case of a qualified individual with a disability traveling with a wheelchair who has purchased a ticket for a flight from an
air carrier, but who cannot travel on the
aircraft for such flight because the wheelchair of such qualified individual cannot be physically accommodated in the
cargo hold of the
aircraft, the Secretary shall require such
air carrier to offer a refund to such qualified individual of any previously paid fares, fees, and taxes applicable to such flight.
“(c) Evaluation of Data Regarding Damaged Wheelchairs.—Not later than 12 months after the date of enactment of this Act, and annually thereafter, the Secretary shall—
“(1) evaluate data regarding the type and frequency of incidents of the mishandling of wheelchairs on aircraft and delineate such data by—
“(A)
types of wheelchairs involved in such incidents; and
“(B)
the ways in which wheelchairs are mishandled, including the type of damage to wheelchairs (such as broken drive wheels or casters, bent or broken frames, damage to electrical connectors or wires, control input devices, joysticks, upholstery or other components, loss, or delay of return);
“(2)
determine whether there are trends with respect to the data evaluated under paragraph (1); and
“(3)
make available on the public website of the Department of Transportation, in an accessible manner, a report containing the results of the evaluation of data and determination made under paragraphs (1) and (2) and a description of how the Secretary plans to address such results.
“(d) Report to Congress on Mishandled Wheelchairs.—
Upon completion of each annual report required under subsection (c), the Secretary shall transmit to the appropriate committees of Congress [Committee on Commerce, Science, and Transportation of the Senate and Committee on Transportation and Infrastructure of the House of Representatives] such report.
“(e) Feasibility of In-Cabin Wheelchair Restraint Systems.—
“(1) Roadmap.—Not later than 1 year after the date of enactment of this Act, the Secretary shall submit to the appropriate committees of Congress a publicly available strategic roadmap that describes how the Department of Transportation and the United States Access Board, respectively, shall, in accordance with the recommendations from the National Academies of Science, Engineering, and Mathematics [probably should be “National Academies of Sciences, Engineering, and Medicine”] Transportation Research Board Special Report 341—
“(A)
establish a program of research, in collaboration with the Rehabilitation Engineering and Assistive Technology Society of North America, the assistive technology industry,
air carriers, original equipment manufacturers, national disability and disabled veterans organizations, and any other relevant stakeholders, to test and evaluate an appropriate selection of WC19-compliant wheelchairs and accessories in accordance with applicable FAA [
Federal Aviation Administration] crashworthiness and safety performance criteria, including the issues and considerations set forth in such Special Report 341; and
“(B) sponsor studies that assess issues and considerations, including those set forth in such Special Report 341, such as—
“(i)
the likely demand for air travel by individuals who are nonambulatory if such individuals could remain seated in their personal wheelchairs in flight; and
“(ii)
the feasibility of implementing seating arrangements that would accommodate passengers in wheelchairs in the main cabin in flight.
“(2) Study.—If determined to be technically feasible by the Secretary, not later than 2 years after making such determination, the Secretary shall commence a study to assess the economic and financial feasibility of air carriers and foreign air carriers implementing seating arrangements that accommodate passengers with wheelchairs in the main cabin during flight. Such study shall include an assessment of—
“(A)
the cost of such seating arrangements, equipment, and installation;
“(B)
the demand for such seating arrangements;
“(C)
the impact of such seating arrangements on passenger seating and safety on
aircraft;
“(D)
the impact of such seating arrangements on the cost of operations and airfare; and
“(E)
any other information determined appropriate by the Secretary.
“(3) Report.—
Not later than 1 year after the date on which the study under paragraph (2) is completed, the Secretary shall submit to the appropriate committees of Congress a publicly available report describing the results of the study conducted under paragraph (2) and any recommendations the Secretary determines appropriate.
“(f) Definitions.—In this section:
“(2) Disability; qualified individual with a disability.—
The terms ‘disability’ and ‘qualified individual with a disability’ have the meanings given such terms in
section 382.3 of title 14, Code of Federal Regulations (as in effect on date of enactment of this Act [
May 16, 2024]).
“(3) Wheelchair.—
The term ‘wheelchair’ has the meaning given such term in
section 37.3 of title 49, Code of Federal Regulations (as in effect on date of enactment of this Act), and includes power wheelchairs, manual wheelchairs, and scooters.”
Prioritizing Accountability and Accessibility for Aviation Consumers
Pub. L. 118–63, title V, § 545, May 16, 2024, 138 Stat. 1205, provided that:
“(a) Annual Report.—
Not later than 1 year after the date of enactment of this Act [May 16, 2024], and annually thereafter, the Secretary [of Transportation] shall submit to the appropriate committees of Congress [Committee on Commerce, Science, and Transportation of the Senate and Committee on Transportation and Infrastructure of the House of Representatives], and make publicly available, a report on aviation consumer complaints related to passengers with a disability filed with the Department of Transportation.
“(b) Contents.—Each annual report submitted under subsection (a) shall, at a minimum, include the following:
“(1)
The number of aviation consumer complaints reported to the Secretary related to passengers with a disability filed with the Department of Transportation during the calendar year preceding the year in which such report is submitted.
“(2) The nature of such complaints, including reported issues with—
“(B)
mishandling of passengers with a disability or their accessibility equipment, including mobility aids and wheelchairs;
“(C)
the condition, availability, or lack of accessibility of equipment operated by an
air carrier or a contractor of an
air carrier;
“(D)
the accessibility of in-flight services, including accessing and using on-board lavatories, for passengers with a disability;
“(E)
difficulties experienced by passengers with a disability in communicating with
air carrier personnel;
“(F)
difficulties experienced by passengers with a disability in being moved, handled, or otherwise assisted;
“(G)
an
air carrier changing the flight itinerary of a passenger with a disability without the consent of such passenger;
“(H)
issues experienced by passengers with a disability traveling with a service animal; and
“(I)
such other issues as the Secretary determines appropriate.
“(3)
An overview of the review process for such complaints received during such calendar year.
“(4)
The median length of time for how quickly review of such complaints was initiated by the Secretary.
“(5)
The median length of time for how quickly such complaints were resolved or otherwise addressed.
“(6) Of the complaints that were found to violate section 41705 of title 49, United States Code—
“(A)
the number of such complaints for which a formal enforcement order was issued; and
“(B)
the number of such complaints for which a formal enforcement order was not issued.
“(7) How many aviation consumer complaints related to passengers with a disability were referred to the Department of Justice for an enforcement action under—
“(C)
any other provision of law.
“(8)
How many aviation consumer complaints related to passengers with a disability filed with the
Department of Transportation that involved
airport staff (or other matters under the jurisdiction of the FAA [
Federal Aviation Administration]) were referred to the FAA.
“(9)
The number of disability-related aviation consumer complaints filed with the Department of Transportation involving Transportation Security Administration staff that were referred to the Transportation Security Administration or the Department of Homeland Security.
“(c) Definitions.—
“(2) Air carrier.—
The term ‘
air carrier’ means an
air carrier conducting passenger operations under
part 121 of title 14, Code of Federal Regulations.
“(3) Passengers with a disability.—
In this section, the term ‘passengers with a disability’ has the meaning given the term ‘qualified individual with a disability’ in
section 382.3 of title 14, Code of Federal Regulations.”
Accommodations for Qualified Individuals With Disabilities
Pub. L. 118–63, title V, § 546, May 16, 2024, 138 Stat. 1206, provided that:
“(a) In General.—
“(1) Advanced notice of proposed rulemaking.—
Not later than 180 days after the date of enactment of this Act [May 16, 2024], the Secretary [of Transportation] shall issue an advanced notice of proposed rulemaking regarding seating accommodations for any qualified individual with a disability.
“(2) Notice of proposed rulemaking.—
Not later than 18 months after the date on which the advanced notice of proposed rulemaking under paragraph (1) is completed, the Secretary shall issue a notice of proposed rulemaking regarding seating accommodations for any qualified individual with a disability.
“(3) Final rule.—
Not later than 30 months after the date on which the notice of proposed rulemaking under subparagraph (B) [probably should be “paragraph (2)”] is completed, the Secretary shall issue a final rule pursuant to the rulemaking conducted under this subsection.
“(b) Considerations.—In carrying out the advanced notice of proposed rulemaking required in subsection (a)(1), the Secretary shall consider the following:
“(1) The scope and anticipated number of qualified individuals with a disability who—
“(A)
may need to be seated with a companion to receive assistance during a flight; or
“(B)
should be afforded bulkhead seats or other seating considerations.
“(2)
The types of disabilities that may need seating accommodations.
“(3)
Whether such qualified individuals with a disability are unable to obtain, or have difficulty obtaining, appropriate seating accommodations.
“(4)
The scope and anticipated number of individuals assisting a qualified individual with a disability who should be afforded an adjoining seat pursuant to
section 382.81 of title 14, Code of Federal Regulations.
“(5)
Any notification given to qualified individuals with a disability regarding available seating accommodations.
“(6)
Any method that is adequate to identify fraudulent claims for seating accommodations.
“(7)
Any other information determined appropriate by the Secretary.
“(c) Known Service Animal Travel Pilot Program.—
“(1) In general.—
The Secretary shall establish a pilot program to allow approved program participants as known service animals for purposes of exemption from the documentation requirements under
part 382 of title 14, Code of Federal Regulations, with respect to air travel with a service animal.
“(2) Requirements.—The pilot program established under paragraph (1) shall—
“(A)
be optional for a service animal accompanying a qualified individual with a disability;
“(B)
provide for assistance for applicants, including over-the-phone assistance, throughout the application process for the program; and
“(C)
with respect to any web-based components of the pilot program, meet or exceed the standards described in section 508 of the
Rehabilitation Act of 1973 (
29 U.S.C. 794d) and the regulations implementing that Act as set forth in
part 1194 of title 36, Code of Federal Regulations (or any successor regulations).
“(3) Consultation.—In establishing the pilot program under paragraph (1), the Secretary shall consult with—
“(A)
disability organizations, including advocacy and nonprofit organizations that represent or provide services to individuals with disabilities;
“(C)
accredited service animal training programs and authorized registrars, such as the International Guide Dog Federation, Assistance Dogs International, and other similar organizations and foreign and domestic governmental registrars of service animals;
“(D)
other relevant departments or agencies of the Federal Government; and
“(E)
other entities determined to be appropriate by the Secretary.
“(4) Eligibility.—To be eligible to participate in the pilot program under this subsection, an individual shall—
“(A)
be a qualified individual with a disability;
“(B)
require the assistance of a service animal because of a disability; and
“(C)
submit an application to the Secretary at such time, in such manner, and containing such information as the Secretary may require.
“(5) Clarification.—
The Secretary may award a grant or enter into a contract or cooperative agreement in order to carry out this subsection.
“(6) Nominal fee.—
The Secretary may require an applicant to pay a nominal fee, not to exceed $25, to participate in the pilot program.
“(7) Reports to congress.—
Not later than 1 year after the establishment of the pilot program under this subsection, and annually thereafter until the date described in paragraph (8), the Secretary shall submit to the appropriate committees of Congress [Committee on Commerce, Science, and Transportation of the Senate and Committee on Transportation and Infrastructure of the House of Representatives] and make publicly available report on the progress of the pilot program.
“(8) Sunset.—
The pilot program shall terminate on the date that is 5 years after the date of enactment of this Act.
“(d) Accredited Service Animal Training Programs and Authorized Registrars.—Not later than 6 months after the date of enactment of this Act, the Secretary shall publish and maintain, on the website of the Department of Transportation, a list of—
“(1)
accredited programs that train service animals; and
“(2)
authorized registrars that evaluate service animals.
“(e) Report to Congress on Service Animal Requests.—Not later than 1 year after the date of enactment of this Act, and annually thereafter, the Secretary shall submit to the appropriate committees of Congress a report on requests for air travel with service animals, including—
“(1)
during the reporting period, how many requests to board an
aircraft with a service animal were made in total, and how many requests were made by qualified individuals with disabilities; and
“(2) the number and percentage of such requests, categorized by type of request, that were reported by air carriers or foreign air carriers as—
“(B)
denied but not fraudulent; or
“(C)
denied as fraudulent.
“(f) Training.—
“(1) In general.—
Not later than 180 days after the date of enactment of this section [
May 16, 2024], the Secretary shall, in consultation with the
Air Carrier Access Act Advisory Committee, issue guidance regarding improvements to training for airline personnel (including contractors) in recognizing when a qualified individual with a disability is traveling with a service animal.
“(2) Requirements.—The guidance issued under paragraph (1) shall—
“(A)
take into account respectful engagement with and assistance for individuals with a wide range of visible and nonvisible disabilities;
“(B) provide information on—
“(i)
service animal behavior and whether the service animal is appropriately harnessed, leashed, or otherwise tethered; and
“(ii)
the various types of service animals, such as guide dogs, hearing or signal dogs, psychiatric service dogs, sensory or social signal dogs, and seizure response dogs; and
“(C)
outline the rights and responsibilities of the handler of the service animal.
“(g) Definitions.—In this section:
“(2) Foreign air carrier.—
“(3) Qualified individual with a disability.—
The term ‘qualified individual with a disability’ has the meaning given that term in
section 382.3 of title 14, Code of Federal Regulations.
“(4) Service animal.—
The term ‘service animal’ has the meaning given that term in
section 382.3 of title 14, Code of Federal Regulations.”
Equal Accessibility to Passenger Portals
Pub. L. 118–63, title V, § 547, May 16, 2024, 138 Stat. 1209, provided that:
“(a) Applications and Information Communication Technologies.—
Not later than 2 years after the date of enactment of this Act [
May 16, 2024], the Secretary [of Transportation] shall, in consultation with the
United States Architectural and Transportation Barriers Compliance Board, issue regulations setting forth minimum standards to ensure that individuals with disabilities are able to access customer-focused kiosks, software applications, and websites of
air carriers, foreign air carriers, and
airports, in a manner that is equally as effective, and has a substantially equivalent ease of use, as for individuals without disabilities.
“(b) Consistency With Guidelines.—
The standards set forth under subsection (a) shall be consistent with the standards contained in the Web Content Accessibility Guidelines 2.1 Level AA of the Web Accessibility Initiative of the World Wide Web Consortium or any subsequent version of such Guidelines.
“(c) Review.—
“(1) Air carrier access act advisory committee review.—
The
Air Carrier Access Act Advisory Committee shall periodically review, and make appropriate recommendations regarding, the accessibility of websites, kiosks, and information communication technology of
air carriers,
foreign air carriers, and
airports, and make such recommendations publicly available.
“(2) DOT review.—Not later than 5 years after issuing regulations under subsection (a), and every 5 years thereafter, the Secretary shall—
“(A)
review the recommendations of the
Air Carrier Access Act Advisory Committee regarding the regulations issued under this subsection; and
“(B)
update such regulations as necessary.”
Aircraft Access Standards
Pub. L. 118–63, title V, § 548, May 16, 2024, 138 Stat. 1210, provided that:
“(a) Aircraft Access Standards.—
“(1) Standards.—
“(A) Advance notice of proposed rulemaking.—
Not later than 1 year after the date of enactment of this Act [
May 16, 2024], the Secretary [of Transportation] shall issue an advanced notice of proposed rulemaking regarding standards to ensure that the
aircraft boarding and deplaning process is accessible, in terms of design for, transportation of, and communication with, individuals with disabilities, including individuals who use wheelchairs.
“(B) Notice of proposed rulemaking.—
Not later than 1 year after the date on which the advanced notice of proposed rulemaking under subparagraph (A) is completed, the Secretary shall issue a notice of proposed rulemaking regarding standards addressed in subparagraph (A).
“(C) Final rule.—
Not later than 1 year after the date on which the notice of proposed rulemaking under subparagraph (B) is completed, the Secretary shall issue a final rule.
“(2) Covered airport, equipment, and features.—The standards prescribed under paragraph (1)(A) shall address, at a minimum—
“(A)
boarding and deplaning equipment;
“(B)
improved procedures to ensure the priority cabin stowage for manual assistive devices pursuant to
section 382.67 of title 14, Code of Federal Regulations; and
“(C)
improved
cargo hold storage to prevent damage to assistive devices.
“(3) Consultation.—
For purposes of the rulemaking under this subsection, the Secretary shall consult with the Access Board and any other relevant department or agency to determine appropriate accessibility standards.
“(b) In-Flight Entertainment Rulemaking.—
Not later than 1 year after the date of the enactment of this Act, the Secretary shall issue a notice of proposed rulemaking in accordance with the November 22, 2016, resolution of the Department of Transportation ACCESS Committee and the consensus recommendation set forth in the Term Sheet Reflecting Agreement of the Access [probably should be “ACCESS”] Committee Regarding In-Flight Entertainment.
“(c) Negotiated Rulemaking on In-Cabin Wheelchair Restraint Systems and Enplaning and Deplaning Standards.—
“(1) Timing.—
“(A) In general.—
Not later than 1 year after completion of the report required by section 544(e)(2) [probably should be “section 544(e)(3)” of
Pub. L. 118–63, set out above], and if such report finds economic and financial feasibility of
air carriers and
foreign air carriers implementing seating arrangements that accommodate individuals with disabilities using wheelchairs (including power wheelchairs, manual wheelchairs, and scooters) in the main cabin during flight, the Secretary shall conduct a negotiated rulemaking on new type certificated
aircraft standards for seating arrangements that accommodate such individuals in the main cabin during flight or an accessible route to a minimum of 2
aircraft passenger seats for passengers to access from personal assistive devices of such individuals.
“(B) Requirement.—The negotiated rulemaking under subparagraph (A) shall include participation of representatives of—
“(iii)
national disability organizations;
“(iv)
aviation safety experts; and
“(v)
mobility aid manufacturers.
“(2) Notice of proposed rulemaking.—
Not later than 1 year after the completion of the negotiated rulemaking required under paragraph (1), the Secretary shall issue a notice of proposed rulemaking regarding the standards described in paragraph (1).
“(3) Final rule.—
Not later than 1 year after the date on which the notice of proposed rulemaking under paragraph (2) is completed, the Secretary shall issue a final rule regarding the standards described in paragraph (1).
“(4) Considerations.—In the negotiated rulemaking and rulemaking required under this subsection, the Secretary shall consider—
“(A)
a reasonable period for the design, certification, and construction of
aircraft that meet the requirements;
“(B)
the safety of all
persons on-board the
aircraft, including necessary wheelchair standards and wheelchair compliance with FAA [
Federal Aviation Administration] crashworthiness and safety performance criteria; and
“(C)
the costs of design, installation, equipage, and
aircraft capacity impacts, including partial fleet equipage and fare impacts.
“(d) Visual and Tactilely Accessible Announcements.—
The Advisory Committee established under section 439 of the FAA Reauthorization Act of 2018 [
Pub. L. 115–254] (
49 U.S.C. 41705 note) shall examine technical solutions and the feasibility of visually and tactilely accessible announcements on-board
aircraft.
“(e) Airport Facilities.—
Not later than 2 years after the date of enactment of this Act, the Secretary shall, in direct consultation with the Access Board, prescribe regulations setting forth minimum standards under
section 41705 of title 49,
United States Code, that ensure all gates (including counters), ticketing areas, and customer service desks covered under such section at
airports are accessible to and usable by all individuals with disabilities, including through the provision of visually and tactilely accessible announcements and full and equal access to aural communications.
“(f) Definitions.—In this section:
“(1) Access board.—
The term ‘Access Board’ means the Architectural and Transportation Barriers Compliance Board.
“(3) Individual with a disability.—
The term ‘individual with a disability’ has the meaning given such term in
section 382.3 of title 14, Code of Federal Regulations.
“(4) Foreign air carrier.—
On-Board Wheelchairs in Aircraft Cabin
Pub. L. 118–63, title V, § 551, May 16, 2024, 138 Stat. 1212, provided that:
“(a) In General.—
If an individual informs an
air carrier or
foreign air carrier at the time of booking a ticket for
air transportation on a covered
aircraft that the individual requires the use of any wheelchair, the
air carrier or
foreign air carrier shall provide information regarding the provision and use of on-board wheelchairs, including the rights and responsibilities of the
air carrier and passenger as such rights and responsibilities relate to the provision and use of on-board wheelchairs.
“(b) Availability of Information.—An air carrier or foreign air carrier that operates a covered aircraft shall provide on a publicly available website of the carrier information regarding the rights and responsibilities of both passengers on such aircraft and the air carrier or foreign air carrier relating to on-board wheelchairs, including—
“(1)
that an
air carrier or
foreign air carrier is required to equip
aircraft that have more than 60 passenger seats and that have an accessible lavatory (whether or not having such a lavatory is required by
section 382.63 of title 14, Code of Federal Regulations) with an on-board wheelchair, unless an exception described in such section 382.65 [probably means section 382.65 of such title] applies;
“(2)
that a qualified individual with a disability (as defined in
section 382.3 of title 14, Code of Federal Regulations (as in effect on date of enactment of this Act [
May 16, 2024])) may request an on-board wheelchair on
aircraft with more than 60 passenger seats even if the lavatory is not accessible and that the basis of such request must be that the individual can use an inaccessible lavatory but cannot reach it from a seat without using an on-board wheelchair;
“(3)
that the
air carrier or
foreign air carrier may require the qualified individual with a disability to provide the advance notice specified in
section 382.27 of title 14, Code of Federal Regulations, in order for the individual to be provided with the on-board wheelchair; and
“(4)
if the
air carrier or
foreign air carrier requires the advance notice described in paragraph (3), information on how such a qualified individual with a disability can make such a request.
“(c) Definitions.—In this section:
“(2) Covered aircraft.—
The term ‘covered
aircraft’ means an
aircraft that is required to be equipped with on-board wheelchairs in accordance with
section 382.65 of title 14, Code of Federal Regulations.”
