460 IAC 2-3-15 - Grievances; procedures; complaint and response
Authority: IC 4-21.5-3-34; IC 12-12-7-5
Affected: IC 12-12-7
Sec. 15.
(a) A
complaint may be filed by either of the following:
(1) Any person utilizing interpreting
services.
(2) Any person who has a
direct or personal interest in the occurrence specified in the
complaint.
(b) The
complaint must be in writing and submitted to the DHHS director.
(c) The complaint must include the following:
(1) The name, address, and phone number of
each person against whom the complaint is filed.
(2) The date and location of the alleged
violation.
(3) The specific action
or actions in question making reference to a portion or portions of this rule
alleged to have been violated.
(d) The complaint may be filed any time up to
ninety (90) days after the date of the alleged violation or date of discovery
by the complainant of the alleged violation.
(e) If a matter of extreme urgency should
arise requiring immediate review by the grievance committee, include a written
request for immediate review and the specific reasons for the
urgency.
(f) Within thirty (30)
days of receiving the complaint, each person against whom a complaint is made
may file a response to the allegations against him or her.
(g) The response shall address, either by
admitting, denying, or further explaining, each relevant aspect of each
allegation stated in the complaint.
(h) The response must be sent to the
grievance committee and to the person who filed the complaint.
Notes
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