201 CMR 11.17 - Used Vehicle Dealer Warranty Repair Receipts

(1) When returning a used motor vehicle to a consumer after a warranty repair attempt, whether such repair attempt was made by the dealer or the manufacturer or another, the dealer shall provide the consumer with a warranty repair receipt. The dealer shall record on the warranty repair receipt, in addition to the information required by 940 CMR 5.00, the following:

(a) the date the vehicle was presented to the dealer for repair;

(b) the date the vehicle was returned to the consumer;

(c) the number of days the consumer's warranty has been extended as a result of the repairs;

(d) the mileage on the date the vehicle was presented for repair and on the date the vehicle was returned to the consumer;

(e) the defect(s) and symptom(s) complained of;

(f) the work performed in an attempt to correct the defect(s) or symptom(s);

(g) the identity of the person or entity that performed the work if not the dealer;

(h) any parts replaced in performing the work; and

(i) any amount charged to the consumer for the repair.

(2) In order for a dealer to stop the more than ten business day repair period established by M. G.L. c. 90, § 7N¼(3)(A)(ii) for the unavailability of parts, the dealer must comply fully with 201 CMR 11.17(1) and must also record on the warranty repair receipt the following:

(a) every part necessary to repair the defect that was not in the dealer's possession;

(b) the date that the dealer became aware that the part was necessary to repair the defect;

(c) the date and the means by which the dealer ordered the part;

(d) the entity from which the dealer ordered the part; and

(e) the date the dealer received the part.

(3) In order to stop the repair period for the unavailability of parts, the dealer must also attach to the warranty repair receipt copies of all order forms, invoices, receipts and other evidence of the order and receipt of parts.

Notes

201 CMR 11.17