247 CMR, § 9.04 - Requirements for Dispensing and Refilling Prescriptions

(1) A licensed pharmacist is responsible for the final dispensing process validation of a prescription.
(2) A pharmacy shall utilize a computerized pharmacy system for processing prescriptions and for maintaining patient profiles.
(3) A licensee shall ensure the label affixed to a prescription drug container or package is clearly printed by a computerized pharmacy system. In the event of printing or equipment failure, a prescription label may be legibly handwritten or typed during an emergency period.
(4) A pharmacy that provides bed-side delivery service of discharge prescriptions to patients in an inpatient healthcare facility must obtain patient consent to provide such services and may not restrict a patient's freedom of choice of pharmacy services. A pharmacy that provides bed-side delivery service shall deliver any medications directly to the patient or patient's agent.
(5) A licensee shall adhere to 105 CMR 721.000: Standards for Prescription Format and Security in Massachusetts when dispensing a controlled substance in Schedule II in an emergency situation.
(6) A pharmacist who refills a prescription for a controlled substance in Schedules III through VI shall record the following information in the computerized pharmacy system or on the written prescription:
(a) the date of dispensing;
(b) the amount of drug dispensed; and
(c) his or her initials.
(7) Whenever a prescription drug has been distributed solely under a generic name, the dispensing pharmacist shall record the NDC number in the computerized pharmacy system. In the event an NDC number does not exist, the pharmacist shall record the name of the manufacturer, or, if the manufacturer's name is not available, the name of the distributor, packer, or repacker.
(8) A pharmacy intern, or certified pharmacy technician who has the approval of the pharmacist on duty may receive new prescriptions over the telephone from a prescriber or authorized agent.
(9) A pharmacist or individual acting on behalf of a pharmacy may not collect prescriptions at industrial plants, places of business, or other sites where specific groups of people are regularly employed or affiliated, unless the following requirements are met:
(a) the prescriptions are written for persons regularly employed at, or affiliated with, such plant, place of business, or other such site or the immediate family members living at the same address of persons regularly employed at, or affiliated with, such plant, place of business, or other such site;
(b) a pharmacist, pharmacy employee, or authorized agent of the pharmacy collects the prescriptions in person;
(c) a pharmacist, pharmacy employee, or authorized agent of the pharmacy dispenses the prescription medications directly to the patient or patient's agent;
(d) a pharmacist, pharmacy employee, or authorized agent of the pharmacy returns all prescription medications that he or she does not dispense directly to a patient or patient's agent to the pharmacy. Prescription medications may not be left or stored at the delivery location; and
(e) the pharmacist and pharmacy shall be responsible for the conduct of any pharmacy employee or authorized agent acting on the pharmacist's behalf.
(10) In order to determine whether a prescription is within date, a pharmacist shall count the day after the prescription was written as day one.
(11) A pharmacy may not dispense any medication that was processed outside its licensed pharmacy premises unless said process was verified by a Massachusetts licensed pharmacist or performed in a pharmacy licensed by the Board.
(12) A prescription for a Schedule VI medication is valid for one year from the date of issue. A licensee may not refill a Schedule VI prescription after one year. In the event a Schedule VI prescription expires or has no remaining refills and the pharmacist is unable to obtain prescriber authorization in a timely manner, the pharmacist in his or her professional judgment may dispense a quantity not to exceed 14 days or the smallest available unit of use packaging.
(13) A licensee may not fill or refill a prescription for a Schedule V controlled substance more than six months after the date on which said prescription was issued. A prescription for a Schedule V controlled substance may not be refilled more than five times.
(14) Requirements for Positive Identification for Dispensing of a Controlled Substance in Schedule II through V:
(a) For the purposes of 247 CMR 9.04, Customer Identifier means the identification number on a valid government issued identification, as specified by the Department, which a licensee obtains by inspecting the identification of the ultimate user or agent of the ultimate user to whom a prescription is dispensed.
(b) A licensee shall require that a Customer Identifier be presented by the ultimate user or agent of the ultimate user to whom a prescription for a controlled substance in Schedules II through V, or a controlled substance classified as an additional drug in accordance with 105CMR 700.012(A)(1) is dispensed.
(c) A licensee may dispense a controlled substance in Schedule II through V or an additional drug without requiring a customer identifier provided that:
1. the licensee has reason to believe that the failure to dispense the controlled substance or additional drug would result in a serious hardship for the ultimate user or agent of the ultimate user, and documents the reason; and
2. the ultimate user or agent of the ultimate user prints his or her name and address on the reverse side of the prescription or in an electronic or paper prescription log and signs his or her name thereto.
(d) The Commissioner may waive or modify the requirement for a customer identifier for prescription refills, prescription deliveries or other activities specified in the PMP Data Entry and Data Submitters Guide.
(15) The requirements of 247 CMR 9.04(4), (5), (6), (9), (10), (12), (13), and (14) do not apply to institutional sterile compounding pharmacies.

Notes

247 CMR, § 9.04
Amended by Mass Register Issue 1265, eff. 7/18/2014. Amended by Mass Register Issue 1536, eff. 12/6/2024.

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