N.M. Code R. § 9.2.21.9 - RETALIATION
A. Any person or
entity that discriminates against, disciplines, or retaliates against any
resident, employee, or other person for filing a complaint with the long-term
care ombudsman program, or for providing information to, or otherwise
cooperating with, the long-term care ombudsman program shall be subjected to
civil penalties up to a maximum of $10,000 per occurrence as follows:
(1) discharging a resident: $10,000 per
occurrence;
(2) withholding
treatment to, or medication from, a resident: $2,500 minimum per
occurrence;
(3) isolating a
resident or changing a resident's room: $1,000 minimum per
occurrence;
(4) restricting a
resident's ability to communicate with others: $1,000 minimum per
occurrence;
(5) ignoring a
resident's request for assistance or delaying response to a request: $1,000
minimum per occurrence;
(6) taking
a resident's property, even if the property has no value: $1,000 minimum per
occurrence;
(7) terminating an
employee of a long-term care facility: $10,000 per occurrence;
(8) suspending, demoting or taking any other
action with monetary consequences against an employee of a long-term care
facility: $2,500 minimum per occurrence;
(9) barring a person from a facility: $1,000
minimum per occurrence; and
(10)
instituting any other discriminatory, disciplinary or retaliatory action
against a resident, a resident's family member or other representative, an
employee, or any other person: $500 minimum per occurrence.
B. Factors that will be considered
in imposing civil penalties greater than the minimum amounts include, but are
not limited to, the following:
(1) whether the
discrimination, discipline or retaliation caused actual harm to any resident of
the facility;
(2) the number and
amounts of civil penalties that have been assessed against a facility or its
owners previously; and
(3) whether
the discrimination, discipline or retaliation was based on a facility policy or
a policy of its owners (as opposed, for example, to an isolated incident caused
by a lower-level employee).
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