Disenrollment related to discontinued Medicaid categories.
Prior to the disenrollment of any enrollee in a discontinued
Medicaid category based on coverage terminations resulting from TennCare
Medicaid Eligibility Reforms, Medicaid eligibility shall be reviewed in
accordance with the following:
(b) Request for Information.
1. At least thirty (30) days prior to the
expiration of their current eligibility period, the Bureau of TennCare will
send a Request for Information to enrollees in eligibility groups being
terminated pursuant to TennCare Medicaid eligibility reforms. The Request for
Information will include a form to be completed with information needed to
determine eligibility for open Medicaid categories, as well as a list of the
types of proof needed to verify certain information.
2. Enrollees will be given thirty (30) days
inclusive of mail time from the date of the Request for Information to return
the completed form to DHS and to provide DHS with the necessary verifications
to determine eligibility for open Medicaid categories.
3. Enrollees with a health problem, mental
health problem, learning problem or a disability will be given the opportunity
to request assistance in responding to this Request for Information. Enrollees
with Limited English Proficiency will have the opportunity to request
translation assistance for responding to the Request for Information.
4. Enrollees will be given an opportunity
until the date of termination to request one extension for good cause of the
thirty (30) day time frame for responding to the Request for Information. The
good cause extension is intended to allow a limited avenue for possible relief
for certain enrollees who face significant unforeseen circumstances, or who, as
a result of a health problem, mental health problem, learning problem,
disability, or limited English proficiency, are unable to respond timely. The
good cause exception does not confer an entitlement upon enrollees and the
application of this exception will be within the discretion of DHS. Only one
(1) thirty (30) day good cause extension can be granted to each enrollee. Good
cause is determined by DHS eligibility staff. Good cause is not requested nor
determined by filing an appeal. Requests for an extension of the thirty (30)
day time frame to respond to the Request for Information must be initiated by
the enrollee. However, the enrollee may receive assistance in initiating such
request. DHS will not accept a request for extension of the thirty (30) day
time frame submitted by a family member, advocate, provider, or CMHC, acting on
the enrollee's behalf without the involvement and knowledge of the enrollee,
for example, to allow time for such entity to locate the enrollee if his
whereabouts are unknown. All requests for a good cause extension must be made
prior to termination of Medicaid eligibility. A good cause extension will be
granted if DHS determines that a health problem, mental health problem,
learning problem, disability or limited English proficiency prevented an
enrollee from understanding or responding timely to the Request for
Information. Except in the aforementioned circumstances, a good cause extension
will only be granted if such request is submitted in writing to DHS prior to
termination of Medicaid eligibility and DHS determines that serious personal
circumstances such as illness or death prevent an enrollee from responding to
the Request for Information for an extended period of time. Proof of the
serious personal circumstances is required with the submission of the written
request in order for a good cause extension to be granted. Good cause
extensions will be granted at the sole discretion of DHS , and, if granted,
shall provide the enrollee with an additional thirty (30) days inclusive of
mail time from the date of DHS's decision to grant the good cause extension.
DHS will send the enrollee a letter granting or denying the request for good
cause extension. DHS's decisions with respect to good cause extensions shall
not be appealable.
5. If an
enrollee provides some but not all of the necessary information to DHS to
determine his eligibility for open Medicaid categories during the thirty (30)
day period following the Request for Information, DHS will send the enrollee a
Verification Request. The Verification Request will provide the enrollee with
ten (10) days inclusive of mail time to submit any missing information as
identified in the Verification Request. Enrollees will not have the opportunity
to request an extension for good cause of the ten (10) day time frame for
responding to the Verification Request.
6. Enrollees who respond to the Request for
Information within the thirty (30) day period or within any extension of such
period granted by DHS shall retain their eligibility for TennCare Medicaid
(subject to any changes in covered services generally applicable to enrollees
in their Medicaid category) while DHS reviews their eligibility for open
Medicaid categories.
7. DHS shall
review all information and verifications provided within the requisite time
period by an enrollee pursuant to the Request for Information and/or
Verification Request to determine whether the enrollee is eligible for any open
Medicaid categories. If DHS makes a determination that the enrollee is eligible
for an open Medicaid category, DHS will so notify the enrollee and the enrollee
will be enrolled in the appropriate Medicaid category. When the enrollee is
enrolled in the appropriate TennCare Medicaid category, his eligibility in the
discontinued Medicaid category shall be terminated without additional notice.
If DHS makes a determination that the enrollee is not eligible for any open
Medicaid categories or if an enrollee does not respond to the Request for
Information within the requisite thirty (30) day time period or any extension
of such period granted by DHS, the TennCare Bureau will send the enrollee a
twenty (20) day advance Termination Notice.
8. Enrollees who respond to the Request for
Information or the Verification Request after the requisite time period
specified in those notices or after any extension of such time period granted
by DHS but before the date of termination shall retain their eligibility for
TennCare Medicaid (subject to any changes in covered services generally
applicable to enrollees in their Medicaid category) while DHS reviews their
eligibility for open Medicaid categories. If DHS makes a determination that the
enrollee is eligible for an open Medicaid category, DHS will so notify the
enrollee, and the enrollee will be enrolled in the appropriate TennCare
Medicaid category, and his eligibility in the discontinued Medicaid category
shall be terminated without additional notice. If DHS makes a determination
that the enrollee is not eligible for any open Medicaid categories, the
TennCare Bureau will send the enrollee a twenty-(20) day advance Termination
Notice.
9. Individuals may provide
information and verifications specified in the Request for Information after
termination of eligibility. DHS shall review all such information pursuant to
the rules, policies and procedures of DHS and the Bureau of TennCare applicable
to new applicants for TennCare coverage. The individual shall not be entitled
to be reinstated into TennCare pending this review. If the individual is
subsequently determined to be eligible for an open Medicaid category, he shall
be granted retroactive coverage to the date of application, or in the case of
spend down eligibility for Medically Needy pregnant women and children, to the
latter of (a) the date of application, or (b) the date spend down eligibility
is met.
(c) Termination
Notice.
1. The TennCare Bureau will send
Termination Notices to all enrollees being terminated pursuant to TennCare
Medicaid eligibility reforms who are not determined to be eligible for open
Medicaid categories pursuant to the Ex Parte Review or Request for Information
processes described in this subparagraph.
2. Termination Notices will be sent twenty
(20) days in advance of the date upon which the coverage will be
terminated.
3. Termination Notices
will provide enrollees with forty (40) days from the date of the notice to
appeal valid factual disputes related to the disenrollment and will inform
enrollees how they may request a hearing.
4. Enrollees with a health problem, mental
health problem, learning problem, or a disability will be given the opportunity
to request additional assistance for their appeal. Enrollees with Limited
English Proficiency will have the opportunity to request translation assistance
for their appeal.
5. Enrollees will
not have the opportunity to request an extension for good cause of the forty
(40) day time frame in which to request a hearing.