22 Va. Admin. Code § 30-60-580 - Substate long-term care ombudsman programs
A. An Area Agency on Aging shall obtain
approval of its Area Plan for Aging Services from, and shall execute a contract
with, the Virginia Department for Aging and Rehabilitative Services before it
operates a substate ombudsman program. Such contract shall be in the form of an
agreement incorporating as the scope of services the approved Area Plan for
Aging Services or approved amendments thereto, signed by both parties. The
contract shall provide assurances by the Area Agency that adequate legal
representation, should any be necessary, shall be supplied on behalf of
representatives of the substate ombudsman program acting in the scope of their
services.
B. The actions of the
representatives of the substate ombudsman program when acting on behalf of the
Office of the State Long-Term Care Ombudsman pursuant to the duly executed
contract, shall be governed, with regard to confidentiality requirements and
rights of access, by the provisions of
22VAC30-60-570 B
through 22VAC30-60-570 D.
C. The authority of the substate
ombudsman program shall be limited to the geographic area specified in the
approved Area Plan for Aging Services or in an approved area plan amendment,
recognized as the scope of services of the contract.
D. The following steps will be observed under
the circumstances described:
1. Staff of the
substate ombudsman program shall comply with the complaint handling and
reporting procedures established by the Office of the State Long-Term Care
Ombudsman, in accordance with
22VAC30-60-570 A
and instructions provided by the Office of the State Long-Term Care
Ombudsman.
2. Staff of the substate
ombudsman program shall forward all complaints to the Office of the State
Long-Term Care Ombudsman within three working days of the date on which the
complaint is received by the substate ombudsman program.
3. Staff of the substate ombudsman program
shall forward all complaints regarding long-term care services provided
directly by or under contract by the Area Agency on Aging to the Office of the
State Long-Term Care Ombudsman within one working day of the date on which the
complaint is received by the substate ombudsman program.
4. Staff of the substate ombudsman program
shall forward all complaints regarding the Office of the State Long-Term Care
Ombudsman to the Virginia Department for Aging and Rehabilitative Services
within one working day of the date on which the complaint is received by the
substate ombudsman program.
E. If the substate ombudsman program utilizes
volunteers to visit long-term care facilities, such utilization must be
indicated in the Area Plan for Aging Services and specified in the contract.
Such volunteers shall be screened and trained by the substate ombudsman program
prior to their assuming their responsibilities.
F. Each volunteer in a substate ombudsman
program shall sign an agreement with the program which specifies the
responsibilities of the volunteer, in accordance with the Area Plan for Aging
Services, as approved, and the executed contract.
G. The substate ombudsman program shall
assure that each volunteer has fulfilled the minimum training requirements
established by the Office of the State Long-Term Care Ombudsman Program and has
signed the agreement required by
22VAC30-60-580 F.
H. The substate ombudsman program
shall submit accurate and timely reports in accordance with instructions
provided by the Office of the State Long-Term Care Ombudsman.
Notes
Statutory Authority
§ 51.5-131 of the Code of Virginia; 42 USC § 3001 et seq.
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